Frequently asked questions
Most frequent questions and answers
Why Should I use Kulu Travel to book for Vacations?
Kulu Travels and their agents take all of the headache out of planning for a trip and handles virtually all aspects of your travel, at absolutely no cost to you. The combined experience of the team and the feedback from our thousands of travelers provides an invaluable resource to the traveler planning an important trip.
Can You Work Within a Certain Set Budget?
Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans.
Does it Cost Money to Get a Quote?
No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid. For those complicated international itineraries that require custom crafting and significant involvement of our international on-location partners, we do request an intent-to-travel deposit to begin the process. This deposit is applied to the reservations that are made on your behalf.
Where can I find my Itinerary once my Trip is Booked?
Your itinerary as booked by Kulu Travel will be made available to your email with your specific reservation needs. Since we are directly connected to vendors’ inventory systems (airlines, hotels, cars, etc.), you will also be able to retrieve your information on their unique client sites, many of which offer a wealth of information to help you prepare for the trip ahead.
Do I Need Travel Insurance?
Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and flights, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance companies we carry.
Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans. Also, an increasing number of countries require proof of medical insurance for travelers entering their country.
Can I Cancel A Trip?
Call us or email us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.
How Do I Know That I Can Trust This Travel Vendor?
Kulu Travels. is extremely cautious when it comes to choosing our business partners and vendors. This vetting of travel suppliers and support of the ‘good ones’ over the past years has given us preferred access to the world’s top trusted suppliers. In turn, they trust us to represent and care for the reputations they have earned over the years and to deliver the same high standard of care to our mutual clients.
As the trusted travel management provider we are dedicated to delivering top level service every time. We choose to work only with known, reliable providers in order to maintain a high standard of quality service.
HOURS OF OPERATION
MONDAY – FRIDAY : 8:00 am – 6:00 pm EAT
Weekends: If appointment is made
Sundays: Closed
ONLINE 24/7
REACH US ONLINE OR LOCALLY
We welcome clients to visit us at our KULU TRAVELS office in Westlands, Nairobi KE, or reach out to our online travel advisors via email or phone — we are thrilled to serve our clients from all over the world
Once you submit your online travel inquiry, you’ll typically hear back from our online travel agency experts within 24-48 hours.